What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), GooglePay, ApplePay and AliPay.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number on our website to track your order.
How long does shipping take?
hipping times vary based on your location. Typically, orders are processed within 1-3 business days, and delivery can take between 1-2 business days.
Do you ship internationally?
No, we do not offer international shipping.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service within 24 hours of placing your order.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our customer service immediately with your order number and a photo of the damage. We will assist you in resolving the issue.
How can I contact customer service?
You can reach our customer service team via email at eshop@pbmhealing.com.
What is the warranty period?
Our products have a one year warranty. If any defect, please contact our customer service for any questions.